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Good Thing Going

For nonprofits and social enterprises whose work runs deeper than their marketing lets on. If your team is doing it all, this is for you: accessible, practical, occasionally weird monthly dispatches featuring accessibility-focused design ideas and fixes. Stuff you can use now, freebies when I've got them, and the occasional rant about the sector's bad habits. So the communities you serve can actually see themselves in your mission, and engage.

Sinking ship labeled: "safety first" with a hand grasping upwards as though sinking.
Featured Post

That sinking "this isn't for me" feeling

If I ask you to think about “loud” design vs. “listening” design, I’m curious what comes to mind. A “loud” design could be bold colours, aggressive fonts, attention-grabbing animations—all fighting for eyeballs in an increasingly noisy world. But what if the most compelling messaging actually starts with your mouth shut? You’ll see this everywhere once you start looking for it. An offline example: think about how much politicians love town halls… until someone asks an actual question. You...

A hand gingerly dropping an emoji shovel

Hey Reader, In almost every discovery call I end up saying the same thing, giving this same sort of reassurance, usually when they're apologizing for their website or their inconsistent brand or whatever marketing piece they feel guilty about. The thing I say: You're the expert in your business. I'm the expert at *this.(*When I say "this", dear reader, picture me gesturing towards the messy places between your marketing intentions and what lands with your people. The stuff that's hidden below...

Hands holding up a sheet with the Google Docs icon and productivity imagery, including upward trending arrow, and a comment with a checkmark.

Hi friend, Most social enterprises I know are juggling twelve priorities and one Google Doc with a truly incomprehensible style sheet. Think you need new software or divine inspiration? Maybe what you need is five quiet minutes to make the things you already use look like they belong to an organization that knows what it's doing. Design is intention made visible. When people see care in the small stuff, they assume it's everywhere else too. That's how visual trust works. A few small acts of...

Image of one hand gingerly lowering a sparkling, smiling poop emoji and two hands below rejecting it with a thumbs down.

Oh, hey Reader, just a heads up before you read on: there's some spicy language within. Here goes: Have you heard of the term enshittification? Cory Doctorow coined it to describe the slow degradation of platforms that start user-friendly, then become increasingly exploitative once they've made themselves indispensable. Satisfying to know this has a name, isn't it??The cycle goes: first they're great to attract users, then they squeeze users to attract business customers, then they squeeze...

Friction & Reflection title image shows a faceless businessman with dot pattern where his face should be. His hand is gesturing to offer another image of a sinking ship with the name: Safety First

There’s this collective assumption that summer is a time of rest.Lighter schedules and long weekends. Hammocks and road trips. A loosening. And maybe for some people, that’s true. But for me, right now, that assumption couldn't be further from reality. With my four-year-old twins suddenly out of school, summer hasn’t opened up space, it’s compressed it. I’m working more, not less. I know I’m not alone. Every working parent I know is scrambling to do what was already too much, with fewer...